Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day you or a person designated by you who is not the carrier received the goods.

In the case of an order containing multiple items that are delivered separately, the period begins with the receipt of the last item.

Exercising the Right of Cancellation

To exercise your right of cancellation, you must inform us of your decision by a clear statement.

ZARZ – Sole Proprietorship
Owner: OSMAN YILDIZ
Nordring 4
59174 Kamen
Germany

Email: info@zarz.de
Telephone: +49 163 4466649

You can use the attached sample cancellation form for this purpose. However, the use of the form is not mandatory.

To meet the cancellation deadline, it is sufficient to send your notification before the 14 days expire.

Consequences of Cancellation

If you cancel this contract, we will refund all payments we have received from you, including the costs of the cheapest standard delivery offered.

The refund will be made no later than 14 days from the day we receive your cancellation statement.

For the refund, we will use the same payment method you used for the original payment, unless otherwise agreed.

We may refuse the refund until we have received the goods back or you have provided proof that you have returned the goods.

Return of Goods

You must return the goods no later than 14 days from the day you inform us of the cancellation.

The return should be sent to the following address:

[Enter the confirmed return address here]

The deadline is met if you send the goods before the 14 days expire.

The consumer bears the direct costs of the return.

Note

The statutory right of cancellation applies subject to the legally defined exceptions.